I take care of clients, so you can take care of business.
Part-time & Contract-based Client Account Management
Hire Me as Your Main Point Contact at a fraction of the costs of hiring in-house.
I’m Jessica Carlo and I’m dedicated to fostering inclusivity and empowering minority-owned businesses.
My mission is to create a supportive environment where small businesses can thrive through exceptional client service and strategic collaboration.
I’m not just here to check the boxes...
As the Client Experience Manager, I play a pivotal role in ensuring your clients maximize the benefits of their subscriptions and memberships and engage effectively with relevant services and programs.
I lead initiatives that drive business collaboration, connect with key players, and oversee the seamless delivery of resources and support to your loyal clients.
My expertise includes:
Reporting
I am dedicated to providing transparent and insightful reporting. I develop weekly status reports in collaboration with ad specialists and contractors, ensuring timely and accurate updates on campaign performance, key metrics, and progress. This commitment to regular reporting keeps my clients informed and empowered to make data-driven decisions.
Own The Account
Taking full ownership of account performance is at the heart of my approach. I adopt a forward-thinking mindset to understand each client's unique needs and objectives, enabling me to proactively address challenges and seize opportunities that enhance account success and drive growth.
Resource Coordination
I efficiently allocate and provide relevant resources and information to support your business needs. Our goal is to equip you with the tools and support necessary for optimal performance and growth.
Creating Happy Clients
My clients are primarily agencies, and my foremost priority is to keep them satisfied.
By delivering exceptional service and results, I ensure that agencies can, in turn, keep their own clients happy. This dual focus on agency and end-client satisfaction is essential to my mission of fostering enduring and productive business relationships.
Project Management
I communicate effectively with clients to discuss timing and deliverables, ensuring their objectives are met. Internally, I coordinate and develop tasks, set priorities, manage deliverables, and establish timelines in collaboration with team stakeholders to ensure seamless project execution.
Build Relationships with Clients
I prioritize nurturing strong client relationships, positioning myself as a trusted advisor. By maintaining open lines of communication and ensuring flawless campaign delivery, I foster long-term partnerships that drive mutual success and satisfaction.
Working with Jessica was an overwhelmingly positive experience.
Jess was hired to grow Earth Day Canada's social media presence and engage a national environmental audience during the " Earth Day Every Day” campaign, a national framework that helps Canadians reduce their carbon footprint 20% by 2020.
From the start, Jessica intuitively understood the task at hand and with minimal guidance was able to compose, review and execute a well-organized, creative and effective social media campaign.
– Rebecca Black, MES, MDes
Black Current Marketing. Sustainability and innovation specialist building a low carbon economy.